Devices or products displayed on this site are NOT promoted or sold by Nuromovement.
Devices or products displayed on this site are NOT promoted or sold by Nuromovement.
In this section we give examples of such things as reasonable requests for reasonable adjustments, to such things as; Data Subject Access Requests (DSAR), Automated Decision Making Systems (ADMS) rights.
As someone who is nurodivergent which can be seen in my writing. I struggle with understanding the vast amount of information that comes when making complaints, asking for DSAR, and my rights.
It's confusing, knowing and not knowing your rights, and then when faced with mammoth organisations, a spinning brain, and endless intrusive thoughts, you can easily get lost, spell things wrong, use the wrong words. Meaning, misunderstanding from both parties and opportunities for points not to be heard properly are missed. In some instances used as leverage not to address the issues.
Then when the information such as in the DSAR is revealed it's scattered across numerous emails, and a bundle of babbled items that hardly anyone can make sense of.
The company/organisation if they have done wrong by way of customer services or impeded rights must address this but you must also approach them for resolution first with the company backed by people who do handle complaints as a day job, knowing all the loop holds and how to handle “damaged goods" so to speak.
Companies do not like putting their hands up to mistakes. Therefore, hide behind administration errors, legal semantics, misinterpretation of regulation legislation, and the hope the person on the other side gives up or gets lost in the labyrinth of information.
Coupling this with crippling pain, fogginess, and all the other conditions you have found yourself in a position where you just give up and nothing changes.
This is a tactic that is being played inadvertently or for reasons unknown for some time, and mostly to protect business interests.
Nevertheless, you can and are legally allowed to ask for adjustments, if you are struggling in any way. Think of it like this, and those people that are physically disabled will understand, if you do not have the ability to properly access a service provided by a company or an organisation you are being discriminated against. Therefore, if you ask for a reasonable adjustment as someone who is Neurodiverget there is NO difference.
Examples such as numbering in emails is a reasonable request and the company should realistically support this. If they do not they are further discriminating. Additionally, if the company chooses to put you at risk for example, by NOT following your requests that you deem could prevent harm coming to you they are committing health and safety violations.
Below are 4 simple examples of reasonable requests.
Follow the link to read a full email example with Sainsburys Bank. Description: A medical write off was requested due to psychosis and the bank refused, a dispute commenced, where requests were sent to understand why and how the decision had been made. It was requests under Art 15 GDPR and request of AMDS were involved.
The email is one example of how confusing it can get and how organisations fight, and discriminate when someone asks for simple requests. The medical write off actually is not important. What is, is how they failed to adjust even though they recognised the disability.
Recital 59 of the GDPR recommends that organisations ‘provide means for requests to be made electronically, especially where personal data are processed by electronic means’. You should therefore consider designing a subject access form that individuals can complete and submit to you electronically. However, even if you have a form, you should note that a subject access request is valid if it is submitted by any means, so you will still need to comply with any requests you receive in a letter, a standard email or verbally.
Data is a dry subject but data is everything (datafication). The ICO is the place to make a complaint reference data, get support, and learn your rights.
94 Right of access(1) An individual is entitled to obtain from a controller— (a) confirmation as to whether or not personal data concerning the individual is being processed, and (b) where that is the case—(i) communication, in intelligible form, of the personal data of which that individual is the data subject, and
is expressed in terms which are not intelligible without explanation the copy must be accompanied by an explanation of those terms
Most documents we have in our day to day lives come with some level of explanation of what it is, how to understand it, and a set of instructions. You get this with a Tamagotchi or your toilet brush.
The DSAR is no different but unfortunately organisation are providing DSAR's in terrible conditions with no explanation of the information, its content
An interpretation of 94(1)(b)(i) is that the controller should provide an
Means if you do not understand your information you can request explanation.
As a prevention measure to causing determent you can ask for a LIST or annex, Index or content list to ensure you UNDERSTAND the information delivered to you.
If at any point you do not understand you can request this information to be clarified free of charge
Must not be full of jargon, and if so 94(1)(b)(i) it.
Clear with understanding of what it is and how it affects me and if you can't 94(1)(b)(i) it.
If it is written in code or business language must be explained and if not 94(1)(b)(i) it.
Compatible to your device. Not be across multiple platforms hidden behind password protection. You should be treated like a customer receiving a product in the best possible condition.
Cover all areas you requested, comes with instructions on how to access data, laid out in a format to which a child can understand.
As simple as can be.
If a child can't understand it, how can you? This is the law.
The law to obtain an explanation or a list, annex, or content list.
Here is an example of a DSAR asking for simple things and the law. You would expect information to be delivered like this in any report inside any business day to day operation.
The attributed to my needs statement is unique but the organisation should reach out and ask how best they can support your disability to condition.
Because this
Here is an example of a DSAR asking for simple things and the law. You would expect information to be delivered like this in any report inside any business day to day operation.
The attributed to my needs statement is unique but the organisation should reach out and ask how best they can support your disability to condition.
Because this type of request is not written down directly in legislation or regulation it can be easily avoided, or overlooked or misinterpreted.
However, it is written down in law under such pieces as the Equality Act and Health and Safety Act, the consumer rights Act, and others.
Asking for an adjustment can be as simple as putting a number next to it. This works as you can make references to points instead of repeating yourself. Also, if it were to go to court it's again easy to make reference to.
. Currently when you receive a DSAR you receive it mostly in a bundle depending on what you have requested.
The law states it should be delivered in a manner that is concise, intelligible, and in an easily accessible form, delivered with compatible technology so you may access it without cost or hindrance to you.
Requesting an annex or
. Currently when you receive a DSAR you receive it mostly in a bundle depending on what you have requested.
The law states it should be delivered in a manner that is concise, intelligible, and in an easily accessible form, delivered with compatible technology so you may access it without cost or hindrance to you.
Requesting an annex or index or content list is a reasonable request especially when conditions are involved.
Think of it like this: how does a business provide a blind or deaf man with their data they can access and understand.
IF YOU ARE READING THIS THANK YOU! We have become so accustom to simply pressing I agree, I consent without understanding what we are agreeing to.
The consenting phenomenon...
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